Key recommendations Try to mitigate bias due to lack of “Canadian experience”, as well as recognize foreign credentials in hiring processes Increase information dissemination to increase awareness for newcomer services, as well as increase information to friends and family of newcomers Increase hours for service delivery through virtual formats, while looking into how to mitigate the gap this would cause for individuals with difficulty accessing virtual programs Increase service distribution to SE Calgary, as newcomers in this quadrant of Calgary do not access newcomer services as frequently Key populations Newcomers to Calgary Key findings Most participants’ main source of information immediately after immigration is through family and friends Over two thirds of immigrants arriving in Calgary have a university education Almost half (46%) of participants did not use settlement services, but only one quarter of participants heard about settlement services through IRCC in Canada, and racialized newcomers had more difficulty accessing these services Participants that used settlement services believed they were helpful, though not aimed towards highly skilled workers particularly, and a third of participants believed it was not culturally sensitive The pandemic increased barriers for certain individuals, due to lack of multiple computers, or a strong internet connection Gaps identified Further research into information received by agencies, as conflicting information has resulted in some confusion for newcomers Look into how differing ethnic and racial background impacts service accessibility Community organizations Immigration, Refugees and Citizenship Canada (IRCC) City of Calgary Integration timeline Location Calgary Alberta Open-access – Yes