Key recommendations

• Maintain a blended form of service delivery, offering both online and in-person options for clients
• Use ongoing feedback to determine impacts of each type of service delivery

Key findings

• Compared to before restrictions, 11% more clients used online therapy delivery.
• 76% of clients needed an interpreter for therapy sessions, but online delivery resulted in a decrease in clients needing an interpreter, which could be due to increased barriers to accessing these services
• When compared to in-person service delivery, less online clients indicated having met their goals after receiving therapy
• Most (84%) of participants indicated that brief therapy helped with wellbeing, and had decreased symptoms of trauma
• Though clients believed online therapy was more convenient, they also indicated that it was harder to connect with therapists online

Community organizations

• Constellation Consulting Group

Location

• Calgary
• Alberta

Gaps identified

Integration timeline

Key population

Open access – No