Key population Key recommendations CCIS working with partners’ websites to increase translated content for patients Set up mitigation strategies for last minute cancellations, when requiring translation services Key findings All respondents indicated that the program met expectations, in terms of learning to work with interpreters, increased comfort working with clients that are newcomers, and positive experiences with staff Respondents indicated that the program will allow for increased reach, decreasing barriers for newcomers, and increased comfort working with patients. Funding uncertainty of services relating to interpretation, as well as no experience with interpreters, may cause difficulty in using interpretation services Access to services (i.e. distance to clinics) may present another barrier for newcomer clients Community organizations Mindwise Communications CCIS Open access – No Location Calgary Alberta Gaps identified Integration timeline