Community organizations Key findings The program has been successful in positively impacting the lives of LGBTQ newcomers through direct service delivery and efforts to enhance existing services and supports in the community. The report recommends seeking opportunities to train more CCIS staff and clients around LGBTQ issues, resources, and rights in Canada, as well as promoting the program more widely within the community. The report emphasizes the importance of evolving evaluation processes to capture information on client outcomes on an ongoing basis and addressing any detrimental internal organizational perspectives that may limit the success of the project. Key populations: newcomers in general Location Calgary Open access: Yes Future research / gaps identified: Integration timeline: not defined Key recommendations: Expand the program’s reach by increasing promotion and outreach efforts to better engage with the LGBTQ newcomer community. Enhance staff training and development opportunities to improve their knowledge and understanding of LGBTQ issues and needs. Develop more comprehensive evaluation processes to better capture client outcomes and experiences. Explore opportunities to collaborate with other organizations to enhance service delivery and support. Continue to prioritize the needs and voices of LGBTQ newcomers in all aspects of the program’s development and delivery.