Community organizations

• Edmonton Immigrant Services Association (EISA)

Key findings

• Transitioning to virtual services during the COVID-19 pandemic highlighted inequities in access and knowledge of technology
• Cancelling direct services led to increased demand
• EISA supported 5689 clients in 2020-2021
• EISA’s end of year net assets was $1,002,532

Key populations

Immigrants in Edmonton

Open access: Yes

Future research / gaps identified:

n/a

Integration timeline

• Newcomers (not defined)

Key recommendations

• Improve service delivery through technological capacity building, innovative delivery, and partnerships

Location

• Edmonton, Alberta