Open-access – No
Location
Calgary
Alberta
Key recommendations
Key populations
immigrant service workers who are first generation immigrants
Key findings
IRCC is currently using a “outcomes-driven” program, with the aim of better outcomes for clients currently in the process of resettlement, and is incr...
Key findings
Frontline staff are generally very interested in their work helping newcomers, and are generally very gracious to be able to help
Around half of participants indicated they are happy with their compensation for working, but some participants indicated that they have to look for new employment due to i...
Key findings
There is a need for cultural brokerage and language acquisition for newcomers
Living in a new country/culture resulted in difficulties surrounding integration and identity, especially under situations of stress
Learning English led to more ease in integration, and not understanding English led to dif...